Virtuoso Support Portal

Integrations 1

• Virtuoso Hotel and Cruise Amenities

New Users 16

• Logging In
• Navigating the Dashboard
• Creating a Trip
• Importing bookings from a GDS or CRM
• Importing bookings from email

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Existing Users 11

• The NEW Trip Publisher - an overview
• How to Create a Trip
• Updating your account settings.
• Trip Building Workflow: Booking Inbox
• Trip Building Workflows: GDS

See all 11 articles

Trip Publisher Release Notes 13

• Trip Publisher Release 1.3.10
• Trip Publisher Release 1.3.9
• Trip Publisher Release 1.3.8
• Trip Publisher Release 1.3.7
• Trip Publisher Release 1.3.6

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Creating and Managing Segments 21

• Adding a cruise from the Umapped database
• Adding a Cruise Manually
• Adding a Flight
• Adding a Note
• Adding a segment

See all 21 articles

Import Bookings 4

• The Booking Inbox
• Importing via Email Confirmation
• Importing via PNR
• Importing via PDF Upload

Supporting Documents 3

• Adding file attachments to Trips
• Adding Documents from your Library
• Adding Notes to a Document

Destination Content 4

• Adding AFAR Destination Content
• Adding WCities Destination Content
• Creating Documents and Pages
• Adding Pages to your Trip

Managing Trips 12

• The Dashboard at a glance
• Searching and filtering Trips
• Using Trip Publisher as a Collaborator
• Duplicating a Trip
• Editing Trip Information

See all 12 articles

Client Experience & Mobile App 10

• The welcome email
• The Web View
• Umapped Messenger
• Registering as a Traveller
• Umapped Calendar sync options

See all 10 articles

Templates & Tagging 31

• Overview of Templates
• Navigating Templates
• Creating Templates
• Adding Segments to a Template
• Adding Accommodation to a Template

See all 31 articles

Account & Preferences 7

• Updating account Info
• Updating Company Info
• Adjusting account preferences
• Managing Company Users
• Managing Company Groups

See all 7 articles

Importing with Integrations 11

• Sabre LIVE Integration setup
• Building Trips with Sabre LIVE
• Getting started with ClientBase Sync
• Using ClientBase Sync
• ClientBase Live Connect Setup

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Importing from Suppliers 29

• Tour Operators - &Beyond
• Tour Operators - AAT Kings
• Tour Operators - Alpine Adventures
• Tour Operators - Alluring Americas
• Tour Operators - Big Five

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Mobile app Quick Start 6

• The Umapped Mobile App
• Traveler Collaboration: How to add to itinerary
• Using Umapped Messenger on the Mobile app
• How can I get the trip Itinerary on my mobile?
• Traveler Collaboration: How to invite a friend

See all 6 articles

Sample Trips 1

• Sample Trips