Virtuoso Support Portal

Integrations 1

• Virtuoso Hotel and Cruise Amenities

Webinars 1

• Webinars

New Users 17

• The Trip Publisher - an overview
• Logging In
• Navigating the Dashboard
• Creating a Trip
• Importing bookings from a GDS or CRM

See all 17 articles

Existing Users 11

• The NEW Trip Publisher - an overview
• How to Create a Trip
• Updating your account settings.
• Trip Building Workflow: Booking Inbox
• Trip Building Workflows: GDS

See all 11 articles

DMCs 5

• Creating a Trip
• Creating Vendors
• Using Templates
• Collaborating with Travel Agents
• Co-Branding your Trip

Trip Publisher Release Notes 25

• Trip Publisher Release 1.5.5
• Trip Publisher Release 1.5.4
• Trip Publisher Release 1.5.3
• Trip Publisher Release 1.5.2
• Trip Publisher Release 1.5.1

See all 25 articles

Trips 5

• How do I create a Trip?
• How do I publish a Trip?
• How do I add photos?
• How do I access past Trips?
• How do I delete a Trip?

Travellers 2

• How do I add a Traveller?
• How do Travellers use the Mobile App?

System Integrations 11

• Sabre LIVE Integration setup
• Building Trips with Sabre LIVE
• Getting started with ClientBase Sync
• Using ClientBase Sync
• ClientBase Live Connect Setup

See all 11 articles

Supplier Integrations 31

• Supplier integration list
• Collaborating with DMCs
• &Beyond
• AAT Kings
• Alpine Adventures

See all 31 articles

Managing Trips 12

• The Dashboard at a glance
• Searching and filtering Trips
• Publishing your Trip
• Adding and Managing Travellers
• Duplicating a Trip

See all 12 articles

Creating and Managing Segments 22

• Adding a segment
• Adding an Accommodation
• Adding an Activity
• Adding a cruise from the Umapped database
• Adding a Cruise Manually

See all 22 articles

Import Bookings 4

• The Booking Inbox
• Importing via Email Confirmation
• Importing via PNR
• Importing via PDF Upload

Supporting Documents 3

• Adding file attachments to Trips
• Adding Documents from your Library
• Adding Notes to a Document

Destination Content 4

• Adding AFAR Destination Content
• Adding WCities Destination Content
• Creating Documents and Pages
• Adding Pages to your Trip

Client Experience & Mobile App 10

• The welcome email
• The Web View
• Umapped Messenger
• Registering as a Traveller in the Mobile App
• Traveller Collaboration - Web View

See all 10 articles

Templates & Tagging 31

• Overview of Templates
• Navigating Templates
• Creating Templates
• Adding Segments to a Template
• Adding Accommodation to a Template

See all 31 articles

Account & Preferences 10

• Updating account Info
• Updating Company Info
• Adjusting account preferences
• Multiple Brand Support | Setup by Company Administrator
• Multiple Brand Support | Selecting Your Brand

See all 10 articles