Virtuoso Support Portal

Quick Start 14

• Your account and how to log in
• Welcome to the Umapped Trip Publisher!
• Starting a new itinerary
• Adding and Importing Bookings
• Adding Photos

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Support Information 2

• Support Hours
• Webinars and Training

Traveller/Client Solutions 4

• Umapped Overview for Travelers
• Web Itinerary
• Trip Itinerary Email
• Trip Itinerary PDF

Building Trips Using Trip Publisher Guides 14

• Umapped Itineraries for your Clients/Travellers
• Trip Publisher 101 (Terminology, Traveller Interface, Trip Building Process)
• Trip Publisher Training Guides
• Instructions for Collaborators
• Building a Trip with a Cruise

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Sample Trips 1

• Sample Trips

Integrations 1

• Virtuoso Hotel and Cruise Amenities

What's New! 4

• Private Notes
• Auto pick cover photo
• Adding Bookings that cross the International Dateline
• Web Itinerary 2.0

FAQs 25

• All Integrations
• Itinerary email tracking
• Trip Publisher Dashboard
• Live flight notifications and updates for travellers
• API Email Activity

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Booking Integrations 3

• Tour Operators/DMCs
• Why isn't the confirmation email I forwarded showing up?
• Import Bookings from Email Confirmations

Add/Edit Bookings 12

• Trip Summary
• Duplicate Bookings
• Add Hyperlinks to Content Notes
• Import Bookings
• How do I add a cruise?

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Destination Content 5

• Add destination content with Approach Guides
• AFAR Destination Content
• Integrating destination content from the web
• How to add recommendations from a 3rd party website
• Adding destination content from Wcities

Photos 7

• How to add photos to a booking
• How to reorder hotel photos
• How to reorder photos in a booking
• How to add photos
• Recommended Photo Sizes

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Vendor Profiles and Vendor Database 6

• What is the Umapped Vendor Database?
• Creating a New Vendor Profile
• How to customize vendor profiles
• How to edit vendor information from within a trip
• How to add or edit hotel contact information and other vendor details

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Documents and Pages 11

• How to create Documents in your Library!
• Saving content notes
• Edit Attached PDF/Word File Names
• How to add Umapped documents to a trip itinerary
• How to reorder the pages of a Umapped document

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Templates and Group Bookings 5

• How to publish the same trip to different groups of travellers
• How to add components of a template into a trip
• What the Manage Trips function does
• What are templates and how to use them
• Why your templates may not appear for other users

Trip Collaborators 4

• How do I add a trip collaborator?
• Instructions for Collaborators with Full Access to Trips
• Instructions for Collaborators with Contribute and Publish Access
• Collaborator Access Levels

Trip Settings 4

• How to see my trip email in a different language
• How to merge 2 or more trips
• How to delete a trip
• What happens when a trip is published

FAQs 5

• Can I view the Web Itinerary on my mobile device?
• How can I access my Web Itinerary?
• Why am I unable to log into my Web Itinerary?
• Why can't I see the Traveler Collaboration feature?
• How do I add my trip itinerary to a calendar?

FAQs 8

• Why can't I see my trip itinerary in the mobile app?
• The new Umapped mobile app FAQ
• How do I access my itinerary on the mobile app?
• How do I reset my password on the mobile app?
• Can I sort my trips in the mobile app?

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Quick Start 6

• The Umapped Mobile App
• Traveler Collaboration: How to add to itinerary
• Using Umapped Messenger on the Mobile app
• How can I get the trip Itinerary on my mobile?
• Traveler Collaboration: How to invite a friend

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Sabre 4

• Two ways to import from Sabre! (PNR Import vs Sabre LIVE)
• Sabre LIVE
• Sabre PNR Import
• Sabre LIVE Set Up

Travelport | Apollo, Galileo, Worldpsan 3

• Apollo PNR Import
• Galileo PNR Import
• Worldspan PNR Import

Tour Operators/Suppliers 29

• How to Import Tours from Triumph Travel
• How to Import Tours from &Beyond
• How to Import Tours from South African Airways Vacations
• How to Import Tours from Wilderness Safaris
• How to Import Tours from dmAfrica

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Wetu 2

• WETU Itineraries: How to Import for Tour Operators
• Wetu Instructions: For Your Account in Umapped (Full Access)

TravelContact 1

• How to import trips from TravelContact

Tramada 2

• Tramada Invoice Upload
• How to import your Tramada bookings

PDF Upload 4

• Auto Europe
• Aeroplan
• Calypso
• How to add supplier bookings & PDFs

ClientBase Sync 2

• ClientBase Sync Company Setup
• How to use ClientBase Sync

ClientBase Live Connect 2

• ClientBase Live Connect Setup
• ClientBase Live Connect

ClientBase Invoice Import 2

• ClientBase (Invoice Import vs ClientBase Sync)
• ClientBase Invoice Import