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Knowledge base
Getting Started Guide
New Users
15
Logging In
Navigating the Dashboard
Creating a Trip
Importing bookings from a GDS or CRM
Importing bookings from email
See all 15 articles
Existing Users
11
The NEW Trip Publisher - an overview
How to Create a Trip
Updating your account settings.
Trip Building Workflow: Booking Inbox
Trip Building Workflows: GDS
See all 11 articles
Trip Publisher Release Notes
5
Trip Publisher Release Version 1.2
Updates on Flight Notifications (OAG)
Trip Publisher Release 1.3.1
Trip Publisher Release 1.3.2
Trip Publisher Release 1.3.3
Solutions and Guides
Managing Trips
11
The Dashboard at a glance
Searching and filtering Trips
Using Trip Publisher as a Collaborator
Duplicating Trips
Editing Trip Information
See all 11 articles
Account & Preferences
7
Updating account info
Updating Company Info
Adjusting account preferences
Managing Company Users
Managing Company Groups
See all 7 articles
Importing and Integrations
3
The Booking Inbox
Importing via PDF upload
Importing bookings by PNR
Creating and Managing Segments
20
Adding a segment
Reordering segments
Deleting a segment
Duplicating segments
Adding an Accommodation
See all 20 articles
Supporting Documents
2
Adding file attachments to Trips
Adding Documents from your Library
Client Experience & Mobile App
10
The welcome email
The Web View
Umapped Messenger
Umapped Calendar sync options
Traveller Collaboration - Web View
See all 10 articles
Destination Content
4
Adding AFAR Destination Content
Adding WCities Destination Content
Creating Documents and Pages
Adding Pages to your Trip
Templates & Tagging
0
Integrations
Importing and Integrations
11
Importing bookings via email
Sabre LIVE Integration setup
Building Trips with Sabre LIVE
Getting started with ClientBase Sync
Using ClientBase Sync
See all 11 articles
ClientBase Live Connect
0
Suppliers
26
Tour Operators - AAT Kings
Tour Operators - &Beyond
Tour Operators - Alpine Adventures
Tour Operators - Alluring Americas
Tour Operators - Big Five
See all 26 articles
VIRTUOSO Exclusive!
Integrations
1
Virtuoso Hotel and Cruise Amenities
Trip Publisher - previous version
Quick Start
14
Your account and how to log in
Welcome to the Umapped Trip Publisher!
Starting a new itinerary
Adding and Importing Bookings
Adding Photos
See all 14 articles
What's New!
4
Private Notes
Auto pick cover photo
Adding Bookings that cross the International Dateline
Web Itinerary 2.0
Web Itinerary FAQs
5
Can I view the Web Itinerary on my mobile device?
How can I access my Web Itinerary?
Why am I unable to log into my Web Itinerary?
Why can't I see the Traveler Collaboration feature?
How do I add my trip itinerary to a calendar?
Mobile app FAQs
8
Why can't I see my trip itinerary in the mobile app?
The new Umapped mobile app FAQ
How do I access my itinerary on the mobile app?
How do I reset my password on the mobile app?
Can I sort my trips in the mobile app?
See all 8 articles
Support Information
2
Support Hours
Webinars and Training
Account Settings
5
Account Preferences
Trip Publisher User Types
How do I update contact information
How to change account password
How to add a phone extension to contact details
FAQs
25
All Integrations
Itinerary email tracking
Trip Publisher Dashboard
Live flight notifications and updates for travellers
API Email Activity
See all 25 articles
Traveller/Client Solutions
4
Umapped Overview for Travelers
Web Itinerary
Trip Itinerary Email
Trip Itinerary PDF
Mobile app Quick Start
6
The Umapped Mobile App
Traveler Collaboration: How to add to itinerary
Using Umapped Messenger on the Mobile app
How can I get the trip Itinerary on my mobile?
Traveler Collaboration: How to invite a friend
See all 6 articles
ClientBase Sync
2
ClientBase Sync Company Setup
How to use ClientBase Sync
Subscription and Billing
3
How to complete my account payment details
How to access payment receipts and invoices
How to update credit card information
Building Trips Using Trip Publisher Guides
14
Umapped Itineraries for your Clients/Travellers
Trip Publisher 101 (Terminology, Traveller Interface, Trip Building Process)
Trip Publisher Training Guides
Instructions for Collaborators
Building a Trip with a Cruise
See all 14 articles
Sabre
4
Two ways to import from Sabre! (PNR Import vs Sabre LIVE)
Sabre LIVE
Sabre PNR Import
Sabre LIVE Set Up
Booking Integrations
3
Tour Operators/DMCs
Why isn't the confirmation email I forwarded showing up?
Import Bookings from Email Confirmations
Administrators: Manage Company and User Profiles
2
User Reports and Usage
How to manage Company Information & Users
Tour Operators/Suppliers
29
How to Import Tours from Triumph Travel
How to Import Tours from &Beyond
How to Import Tours from South African Airways Vacations
How to Import Tours from Wilderness Safaris
How to Import Tours from dmAfrica
See all 29 articles
Add/Edit Bookings
12
Trip Summary
Duplicate Bookings
Add Hyperlinks to Content Notes
Import Bookings
How do I add a cruise?
See all 12 articles
Travelport | Apollo, Galileo, Worldpsan
3
Apollo PNR Import
Galileo PNR Import
Worldspan PNR Import
ClientBase Invoice Import
2
ClientBase (Invoice Import vs ClientBase Sync)
ClientBase Invoice Import
Sample Trips
1
Sample Trips
Destination Content
5
Add destination content with Approach Guides
AFAR Destination Content
Integrating destination content from the web
How to add recommendations from a 3rd party website
Adding destination content from Wcities
Wetu
2
WETU Itineraries: How to Import for Tour Operators
Wetu Instructions: For Your Account in Umapped (Full Access)
Photos
7
How to add photos to a booking
How to reorder hotel photos
How to reorder photos in a booking
How to add photos
Recommended Photo Sizes
See all 7 articles
TravelContact
1
How to import trips from TravelContact
Vendor Profiles and Vendor Database
6
What is the Umapped Vendor Database?
Creating a New Vendor Profile
How to customize vendor profiles
How to edit vendor information from within a trip
How to add or edit hotel contact information and other vendor details
See all 6 articles
Tramada
2
Tramada Invoice Upload
How to import your Tramada bookings
Documents and Pages
11
How to create Documents in your Library!
Saving content notes
Edit Attached PDF/Word File Names
How to add Umapped documents to a trip itinerary
How to reorder the pages of a Umapped document
See all 11 articles
Templates and Group Bookings
5
How to publish the same trip to different groups of travellers
How to add components of a template into a trip
What the Manage Trips function does
What are templates and how to use them
Why your templates may not appear for other users
PDF Upload
4
Auto Europe
Aeroplan
Calypso
How to add supplier bookings & PDFs
Trip Collaborators
4
How do I add a trip collaborator?
Instructions for Collaborators with Full Access to Trips
Instructions for Collaborators with Contribute and Publish Access
Collaborator Access Levels
Trip Settings
4
How to see my trip email in a different language
How to merge 2 or more trips
How to delete a trip
What happens when a trip is published
