NB: There is a one-time company set up required before you can use ClientBase Sync. Email support@umapped.com to see if your account is configured, or read here for more information.

How to add your ResCard to any Umapped Trip

Step 1: From within your account, click on the Dashboard menu tab and then on Booking Inbox. 

Note, if the ResCard does not appear, please ensure you have de-selected to Search New Bookings Only and then select Search

To link your CB account ID to your Umapped account please email support@umapped.com - this will allow for your res cards to display automatically in your Booking Inbox. Before this link is set up, or to search any ResCards created by your company, you can search by keyword (Res Card Number, Passenger Name, etc.)

Step 2: Select the ResCard(s) you want to add to a trip itinerary and click Add To Trip

To select the ResCard(s), check off the box to the left of the ResCard number.

Step 3: Are you creating a new trip or adding to an existing trip?

For a new trip, enter the desired trip name and click Create Trip

For an existing trip, enter the trip name and click Add to an Existing Trip

Important Information:


This live integration will automatically override existing bookings whenever a change/update is made in your ResCard. We suggest adding additional itinerary and booking information/descriptions using the Add Content feature in Umapped to avoid disruption during the syncing of information.

Please note changes made to a ResCard created more than 6 month ago at the time of the sync, will not be picked up and reflected in your Umapped itinerary. Please email support@umapped.com to have your ResCard synced if this the case.

Sync Time and Duration: 

Umapped syncs to the TRAMS Central Database 6 times a day. Please allow up to 3 hours for your ResCards to be available/updated in Umapped depending on both the Umapped sync frequency as well as your company's sync frequency.

For further assistance please contact support@umapped.com