Virtuoso Support Portal

Trip Publisher Essentials 26

• The Trip Publisher - an overview
• Logging In
• Updating your account settings.
• Navigating the Dashboard
• How to Create a Trip

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Account & Preferences 10

• Updating account Info
• Updating Company Info
• Adjusting account preferences
• Multiple Brand Support | Setup by Company Administrator
• Multiple Brand Support | Selecting Your Brand

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Frequently Asked Questions 10

• NEW Web Itinerary (beta)
• How do I add a Traveller?
• How do I forward an email confirmation?
• How do I create a Trip?
• How do I publish a Trip?

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DMCs 5

• Creating a Trip
• Creating Vendors
• Using Templates
• Collaborating with Travel Agents
• Co-Branding your Trip

Sabre LIVE 2

• Sabre LIVE integration (Company Set Up)
• Sabre LIVE integration (User Guide)

ClientBase 5

• ClientBase Sync (Company Set Up)
• ClientBase Sync (User Guide)
• ClientBase LiveConnect (User Set Up)
• ClientBase LiveConnect (User Guide)
• ClientBase Invoice Upload (User Guide)

Tramada 2

• Tramada (Set Up and User Guide)
• Tramada Invoice Upload (User Guide)

TravelContact 1

• TravelContact (Set Up and User Guide)

Supplier Integrations 33

• Supplier integration list
• &Beyond
• AAT Kings
• Alpine Adventures
• Alluring Americas

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DMCs & Tour Operators 3

• Collaborating with DMCs
• Pure Germany
• Just Explore Holidays & Tours

Managing Trips 12

• The Dashboard at a glance
• Searching and Filtering Trips
• Publishing your Trip
• Adding and Managing Travellers
• Duplicating a Trip

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Creating and Managing Segments 22

• Adding a segment
• Adding an Accommodation
• Adding an Activity
• Adding a cruise from the Umapped database
• Adding a Cruise Manually

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Import Bookings 5

• The Booking Inbox
• Forwarding and importing Supplier email confirmations
• Forwarding and importing Amadeus booking emails (beta)
• PNR Import
• PDF Upload

Destination Content 4

• Adding AFAR Destination Content
• Adding Destination Content
• Adding WCities Destination Content
• Adding Pages to your Trip

Templates & Tagging 32

• Overview of Templates
• Navigating Templates
• Creating Templates
• Adding Segments to a Template
• Adding Accommodation to a Template

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Vendors 1

• What are Vendors?

Documents 4

• Creating Documents and Pages
• Adding Notes to a Document
• Adding Documents from your Library to your Trip
• Adding file attachments to Trips

Cross-Sell 2

• How to Use Insurance Cross-Sell (Travel Advisor Experience)
• How to Use Insurance Cross-Sell (Traveller Experience)

Client Experience 8

• The 'Get Ready for Your Trip' Email
• The Web View
• Umapped Messenger
• Traveller Collaboration - Web View
• Flight Notifications

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Webinars 8

• Webinars
• Introduction for Travel Professionals Webinar
• Workflows: Introduction to Umapped Webinar
• 2021 Beyond the Basics Webinar
• 2020 Beyond the Basics Webinar

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Release Notes 41

• A new web experience for your clients!
• Trip Publisher Release 1.5.20
• Trip Publisher Release 1.5.19
• Trip Publisher Release 1.5.18
• Trip Publisher Release 1.5.17

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Integrations 1

• Virtuoso Hotel and Cruise Amenities

Umapped Mobile App 3

• Registering as a Traveller in the Mobile App
• Traveller Collaboration - Mobile App
• FAQ - Mobile App

TzellTrip Mobile App 4

• Downloading the TzellTrip Mobile App
• The 'Get Ready for Your Trip' Email
• Traveller Collaboration - Mobile App
• FAQ - Mobile App

ProTrip Mobile App 1

• Downloading the ProTrip Mobile App

MyTripRoute Mobile App 4

• Downloading the Ensemble MyTripRoute Mobile App
• The 'Get Ready for Your Trip' Email
• Traveller Collaboration - Mobile App
• FAQ - Mobile App

Training Guides: Building A Trip 1

• Import a Sabre PNR

Training Guides 1

• Queueing Sabre PNRs to Umapped