Virtuoso Support Portal

Integrations 1

• Virtuoso Hotel and Cruise Amenities

Trip Publisher Essentials 26

• The Trip Publisher - an overview
• Logging In
• Updating your account settings.
• Navigating the Dashboard
• How to Create a Trip

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Webinars 2

• Webinars
• Working Smart Webinar Series

DMCs 5

• Creating a Trip
• Creating Vendors
• Using Templates
• Collaborating with Travel Agents
• Co-Branding your Trip

Trip Publisher Release Notes 27

• Trip Publisher Release 1.5.7
• Trip Publisher Release 1.5.6
• Trip Publisher Release 1.5.5
• Trip Publisher Release 1.5.4
• Trip Publisher Release 1.5.3

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Trips 5

• How do I create a Trip?
• How do I publish a Trip?
• How do I add photos?
• How do I access past Trips?
• How do I delete a Trip?

Travellers 2

• How do I add a Traveller?
• How do Travellers use the Mobile App?

System Integrations 11

• Sabre LIVE integration (Company Set Up)
• Sabre LIVE integration (User Guide)
• ClientBase Sync (Company Set Up)
• ClientBase Sync (User Guide)
• ClientBase LiveConnect (User Set Up)

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Supplier Integrations 31

• Supplier integration list
• Collaborating with DMCs
• &Beyond
• AAT Kings
• Alpine Adventures

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Managing Trips 12

• The Dashboard at a glance
• Searching and Filtering Trips
• Publishing your Trip
• Adding and Managing Travellers
• Duplicating a Trip

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Creating and Managing Segments 22

• Adding a segment
• Adding an Accommodation
• Adding an Activity
• Adding a cruise from the Umapped database
• Adding a Cruise Manually

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Import Bookings 5

• The Booking Inbox
• Forwarding and importing Supplier email confirmations
• Forwarding and importing Amadeus booking emails (beta)
• PNR Import
• PDF Upload

Supporting Documents 3

• Adding file attachments to Trips
• Adding Documents from your Library
• Adding Notes to a Document

Destination Content 5

• Adding AFAR Destination Content
• Adding Destination Content
• Adding WCities Destination Content
• Adding Pages to your Trip
• Creating Documents and Pages

Templates & Tagging 31

• Overview of Templates
• Navigating Templates
• Creating Templates
• Adding Segments to a Template
• Adding Accommodation to a Template

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Vendors | Creating & Managing 1

• What are Vendors?

Account & Preferences 10

• Updating account Info
• Updating Company Info
• Adjusting account preferences
• Multiple Brand Support | Setup by Company Administrator
• Multiple Brand Support | Selecting Your Brand

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Client Experience & Mobile App 10

• The welcome email
• The Web View
• Umapped Messenger
• Registering as a Traveller in the Mobile App
• Traveller Collaboration - Web View

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