Virtuoso Support Portal

Trip Publisher Essentials 26

• The Trip Publisher - an overview (UM-FD)
• Logging In (UM-FD)
• Updating your account settings (UM-FD)
• Navigating the Dashboard (UM-FD)
• How to Create a Trip (UM-FD)

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Account & Preferences 10

• Updating account info (UM-FD)
• Updating Company Info (UM-FD)
• Adjusting account preferences (UM-FD)
• Multiple Brand Support | Setup by Company Administrator (UM-FD)
• Multiple Brand Support | Selecting Your Brand (UM-FD)

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DMCs 5

• Creating a Trip (UM-FD)
• Creating Vendors (UM-FD)
• Using Templates (UM-FD)
• Collaborating with Travel Agents (UM-FD)
• Co-Branding your Trip (UM-FD)

Sabre LIVE 2

• Sabre LIVE integration (Company Set Up) (UM-FD)
• Sabre LIVE integration (User Guide) (UM-FD)

ClientBase 5

• ClientBase Sync (Company Set Up) (UM-FD)
• ClientBase Sync (User Guide) (UM-FD)
• ClientBase LiveConnect (User Set Up) (UM-FD)
• ClientBase LiveConnect (User Guide) (UM-FD)
• ClientBase Invoice Upload (User Guide) (UM-FD)

Tramada 2

• Tramada (Set Up and User Guide) (UM-FD)
• Tramada Invoice Upload (User Guide) (UM-FD)

TravelContact 1

• TravelContact (Set Up and User Guide) (UM-FD)

Supplier Integrations 33

• Supplier integration list (UM-FD)
• &Beyond (UM-FD)
• AAT Kings (UM-FD)
• Alpine Adventures (UM-FD)
• Alluring Americas (UM-FD)

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DMCs & Tour Operators 4

• Collaborating with DMCs (UM-FD)
• Pure Germany (UM-FD)
• Just Explore Holidays & Tours (UM-FD)
• Italy My Way (UM-FD)

Managing Trips 12

• The Dashboard at a glance (UM-FD)
• Searching and filtering Trips (UM-FD)
• Publishing your Trip (UM-FD)
• Adding and Managing Travellers (UM-FD)
• Duplicating (copy) a Trip (UM-FD)

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Creating and Managing Segments 18

• Adding a segment (UM-FD)
• Adding an Accommodation (UM-FD)
• Adding an Activity (UM-FD)
• Adding a Cruise from the Umapped Database (UM-FD)
• Adding a Cruise Manually (UM-FD)

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Import Bookings 5

• The Booking Inbox (UM-FD)
• Forwarding and importing Supplier email confirmations (UM-FD)
• Forwarding and importing Amadeus booking emails (beta) (UM-FD)
• PNR Import (UM-FD)
• PDF Upload (UM-FD)

Destination Content 4

• Adding AFAR Destination Content (UM-FD)
• Adding Destination Content (UM-FD)
• Adding WCities Destination Content (UM-FD)
• Adding Pages to your Trip (UM-FD)

Templates & Tagging 32

• Overview of Templates (UM-FD)
• Navigating Templates (UM-FD)
• Creating Templates (UM-FD)
• Adding Segments to a Template (UM-FD)
• Adding Accommodation to a Template (UM-FD)

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Vendors 5

• What are Vendors? (UM-FD)
• Creating new vendor profiles from within a Trip (UM-FD)
• Creating new vendor profiles via the VENDORS tab (UM-FD)
• Adding and Managing Vendor photos (UM-FD)
• Editing Vendor Profiles (UM-FD)

Documents 4

• Creating Documents and Pages (UM-FD)
• Adding Notes to a Document (UM-FD)
• Adding Documents from your Library to your Trip (UM-FD)
• Adding file attachments to Trips (UM-FD)

Cross-Sell 2

• How to Use Insurance Cross-Sell (Travel Advisor Experience) (UM-FD)
• How to Use Insurance Cross-Sell (Traveller Experience) (UM-FD)

Client Experience 8

• The 'Get Ready for Your Trip' Email (UM-FD)
• The Web View (UM-FD)
• Umapped Messenger (UM-FD)
• Traveller Collaboration - Web View (UM-FD)
• Flight Notifications (UM-FD)

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Umapped Mobile App 3

• Downloading the Umapped Mobile App (UM-FD)
• Traveller Collaboration - Mobile App (UM-FD)
• FAQ - Mobile App (UM-FD)

TzellTrip Mobile App 4

• Downloading the TzellTrip Mobile App (UM-FD)
• The 'Get Ready for Your Trip' Email (UM-FD)
• Traveller Collaboration - Mobile App (UM-FD)
• FAQ - Mobile App (UM-FD)

Protravel ProTrip Mobile App 2

• Downloading the ProTrip Mobile App (UM-FD)
• FAQ - Mobile App (UM-FD)

Ensemble MyTripRoute Mobile App 4

• Downloading the Ensemble MyTripRoute Mobile App (UM-FD)
• The 'Get Ready for Your Trip' Email (UM-FD)
• Traveller Collaboration - Mobile App (UM-FD)
• FAQ - Mobile App (UM-FD)

Webinars 8

• Webinars (UM-FD)
• Introduction for Travel Professionals Webinar (UM-FD)
• Workflows: Introduction to Umapped Webinar (UM-FD)
• 2021 Beyond the Basics Webinar (UM-FD
• 2020 Beyond the Basics Webinar (UM-FD)

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Release Notes 43

• Trip Publisher Release 1.5.22 (UM-FD)
• Trip Publisher Release 1.5.21 (UM-FD)
• A new web experience for your clients! (UM-FD)
• Trip Publisher Release 1.5.20 (UM-FD)
• Trip Publisher Release 1.5.19 (UM-FD)

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Integrations 1

• Virtuoso Hotel and Cruise Amenities (UM-FD)